Terms & conditions
GENERAL TERMS AND CONDITIONS – ALLO APARTMENTS HOLYDAYS SLU
LEGAL NOTICE AND PROVIDER INFORMATION
In accordance with Law 34/2002 (LSSI-CE), it is reported that the owner of the website www.alloapartments.com (the website) is Allo Apartments Holydays SLU (The Company).
Registered office: Calle Paraiso 4, Edificio Jerez 74, 7ºA
CIF: B56376296
Contact email: info@alloapartments.com
Phone: +34722141644
DEFINITIONS
• Client: Natural or legal person who visits the website, makes a reservation, and/or stays in a property managed by the company.
• General conditions: This document.
• Contract: Set formed by these general conditions, the reservation confirmation sent to the client, and any specific policies communicated in writing.
• Force majeure: Unforeseeable, unavoidable event beyond the control of the parties that objectively makes it impossible to fulfill the contract, as per article 12.3.
• Services: Accommodation and other associated services offered by the company.
• Basic rate: Price for the contracted nights and inclusions detailed in art. 5.
• Website: www.alloapartments.com and subpages.
SCOPE OF APPLICATION AND ACCEPTANCE
These general conditions govern the use of the website and the contracting of tourist accommodation services through it. Making a reservation implies full acceptance of these conditions by the client.
CONTRACTUAL DOCUMENTS
The relationship with the client is governed, in this order of precedence, by:
1. The reservation confirmation and specific conditions indicated therein.
2. These general conditions.
3. Any specific policies communicated in writing (e.g., behavior rules, community regulations, etc.).
RESERVATION PROCESS AND CONTRACT FORMALIZATION
• Request and data: The client provides the required data, and the company may request documentary verification.
• Advance payment and confirmation: The reservation is only confirmed when the company receives the effective payment of the indicated advance. Until then, availability is not guaranteed, and once the advance is received, the client receives written confirmation.
• Outstanding balance: Unless otherwise indicated, the remainder must be paid before check-in. Failure to pay entitles the company to cancel the reservation, applying the cancellation policy.
• Card on file and subsequent charges: The client authorizes keeping a payment method on file for: outstanding amounts, additional services, damages (art. 11), and/or penalties.
RATE AND INCLUDED SERVICES
The basic rate includes:
• Accommodation for the contracted nights.
• Delivery of clean sheets and towels per stay.
• "Reasonable" water, electricity, and heating supplies.
• Courtesy kitchen kit: Cloth, scourer, dish soap, kitchen towels, and garbage bags.
• Limited amount of toilet paper for the first 2 days.
It does not include replenishment of consumables, cleaning during the stay, extra changes of bed linen/towels, or unspecified services.
Price modification: The company may update prices due to tax or regulatory changes. The binding price is that of the reservation confirmation.
PAYMENTS AND ACCEPTED METHODS
Payment is made by the means enabled on the website (card) through secure payment providers. Irregular or rejected payments may result in cancellation of the reservation.
Additional services requested by the client during their stay may be automatically charged to the provided payment method, unless an alternative method is paid before check-out.
SECURITY DEPOSIT AND INVENTORY
A refundable deposit of €150 per reservation may be required to cover possible damages, theft of towels or any tangible item, breaches of rules such as smoking, holding parties, not respecting quiet hours, and/or hosting more guests than stated in the reservation.
• Refund: Within a maximum of 7 days after departure, and once the condition of the accommodation has been reviewed. If there are damages or any of the described events occurred, it may be withheld in whole or in part, with a breakdown notified.
• If damages exceed the €150 deposit, the company may claim the difference from the client, who is obliged to pay once the breakdown is shown.
• Initial condition: No entry inventory is made; delivery in good condition is presumed unless the client communicates otherwise within the first 24 hours (art 10).
CHECK-IN, CHECK-OUT, AND STAY
• Standard hours: Check-in from 16:00 and check-out until 11:00.
• Early/late arrivals/departures: Early check-in or late check-out may be requested but is always subject to availability and will incur an additional charge of €15 per event. Leaving later than the established time without authorization entitles the company to charge at least one more night.
• Capacity and use: Exceeding occupancy, subletting, transferring use, holding events/parties, or engaging in illegal or commercial activities is prohibited.
• Coexistence and use: Community rules and quiet hours between 22:00 and 8:00 must be respected. Misbehavior and incidents with neighbors will result in expulsion without any right to a refund (Decree No. 28/2016).
• Smoking is strictly prohibited.
• Areas and equipment, such as pool, jacuzzi, etc., are used under the client's responsibility, always following rules and safety. Children must always be supervised by adults, and it is forbidden to introduce prohibited substances or items.
RESERVATION MODIFICATION BY THE CLIENT
• General rule: The client cannot modify the reservation outside the free cancellation period.
• Within the free cancellation period (up to 15 days before arrival): Requested changes (dates, type, number of occupants, price, and services) are subject to availability and the current rate difference at the time of the modification request. Acceptance is not guaranteed, and if confirmed, prices/conditions will be updated, possibly requiring adjustment of the advance or outstanding amount.
CANCELLATIONS AND FORCE MAJEURE
• Cancellation by the client:
o Up to 15 days before the arrival date, 96% of the advance is refunded. The remaining 4% is the fee charged by the payment provider for the collection and subsequent refund service, which is borne by the client.
o With less than 14 days, the advance is non-refundable, except in cases of force majeure (art 12.3) and acceptance by the company.
• Cancellation by the company:
o The company may cancel the reservation due to supervening impossibility (serious damages, termination of contract with the owner, administrative order such as loss of tourist license). In such cases, all amounts paid will be fully refunded, without any additional compensation, or, if applicable, relocation to a similar apartment, once the client accepts the change.
• Force Majeure (operational definition):
o Considered force majeure are serious, unforeseeable, unavoidable events beyond the client's control that objectively prevent enjoyment of the accommodation on the contracted dates, including:
Natural disasters (earthquakes, floods, large-scale fires affecting the city of origin, destination, or transit).
Serious illness, hospitalization, or death of the reservation holder or first-degree relative, provided official justification is sent.
Transportation cancellation for reasons not attributable to the passenger and without reasonable alternatives.
National strikes that paralyze national public transport.
o Not considered force majeure: Client's traffic accidents during travel, mild illnesses or without hospitalization, economic, work, or personal reasons, booking errors or schedule incompatibilities, cancellations by third parties not linked to the contract.
o Accreditation: The client must notify immediately and provide official documentation (medical report, death certificate, government resolution, official airline communication, etc.). The company will assess the request and communicate its decision in writing.
CLEANING AND CHECK-OUT CONDITIONS
Standard final cleaning is included. The client must leave the accommodation tidy and with garbage removed.
If the condition requires extraordinary cleaning (excessive dirt, smell of tobacco, food remains), a reasonable additional charge will be applied, which may be deducted from the deposit.
ACCESS BY COMPANY STAFF AND EMERGENCIES
The company or its staff may access the accommodation, after prior notice, for maintenance matters and incidents reported by the guest.
In emergencies (risks to people or property, leaks, alarms), access may be made without prior notice.
LIABILITY AND EXEMPTIONS
The company is not responsible for supply interruptions beyond its control (water, electricity, internet).
The company is not liable for damages or losses suffered by the client in the accommodation or common areas.
Third-party services contracted by the client are provided under their responsibility and the provider's conditions.
INTELLECTUAL PROPERTY OF THE SITE
Contents, texts, images, brands, logos, design owned by the company or third-party licensors; reproduction or use without express authorization is prohibited, except as permitted by law.
VIDEO SURVEILLANCE
There may be video surveillance in common outdoor areas (accesses, parking, gardens, community terraces) for security purposes and duly signposted.
DATA PROTECTION
• Controller: Allo Apartments Holydays
• Purposes: Manage reservations, operational communications, and customer service; legal compliance; internal statistical purposes (pseudonymized data)
• Legal basis: Contract execution, legitimate interest, and legal obligations.
• Retention: Contractual data for legal periods; commercial data until unsubscribe request.
• Recipients: Necessary providers (payment gateways, PMS, check-in registry, etc.) as data processors.
• Rights: Access, rectification, deletion, opposition, limitation, and portability at info@alloapartments.com
• Complaints: Spanish Data Protection Agency (aepd.es)
CLAIMS AND CUSTOMER SERVICE
Contact: info@alloapartments.com. The client may submit formal claims through the official consumer mechanisms of the autonomous community or via the European ODR platform.
MODIFICATION OF CONDITIONS
The company may modify these conditions for legal, technical, or operational reasons. The version applicable to a reservation will be the one in force on the date of its confirmation. Updated versions will be published on the website.
PARTIAL NULLITY
If any clause is declared null or unenforceable, it will not affect the validity of the rest, which will remain in force.
APPLICABLE LAW AND JURISDICTION
This contract is governed by Spanish law. For any dispute, the parties submit to the courts of the location where the reserved accommodation is located, waiving any other jurisdiction.
CONTACT
Email: info@alloapartments.com
Phone: +34722141644
I have read and accept these general conditions.